Duties and responsibilities

• Deliver an exceptional customer experience.

• Ensure that the various tasks assigned to operations are carried out within the allotted time.

• Update of the follow-up system.

• Collaborate with the team and for continuous improvement to give a value-added service to the clients.

• Escalate issues to the appropriate internal teams.

• Handle customer complaints in a professional manner.

Profile

• Minimum of 3 years of experience in the freight / forwarding industry in a similar or operational / sales position.

• Knowledge of incoterms and operational procedures (including knowledge of different customs procedures).

• Has a culture of customer service both internally and externally.

• Excellent knowledge of Microsoft Office software, especially Excel.

• Listening skills and empathy.

• Able to work in a team and under pressure.

• Good communication skills in English and French (oral and written).